Return & Refunds

At Starlinkify Group, we stand behind the quality of our Starlink equipment and accessories. We want every customer to feel confident in their purchase. This policy outlines how we handle returns, replacements, and refunds, including the warranty coverage provided for both brand-new and certified pre-owned hardware.

1. Returns & Money-Back Guarantee
We know that sometimes a product isn’t quite the right fit. If you’re not completely satisfied, you may request a return and refund under the following terms:

1.1 Return Conditions

  • Purchases must have been made directly through the Starlinkify website.

  • Return requests must be submitted within 90 calendar days of the delivery date.

  • Items must be sent back in their original packaging, complete with all included accessories, user guides, and any promotional gifts that came with the order.

  • Unless the item is faulty, it must be in an unused state and in the same condition as when you received it.

1.2 Items Not Eligible for Return
Certain products cannot be returned unless they have a verified defect. These include:

  • Products that have been used, physically altered, or damaged by the buyer.

  • Opened or used consumable components, such as cables or batteries.

1.3 Refund Timeline

  • After we receive and inspect your return, we will inform you whether your refund has been approved.

  • Approved refunds will be issued to your original payment method within 1 to 3 business days.

  • Return shipping fees are the buyer’s responsibility unless the item arrived defective or was damaged in transit.

2. Exchanges for Faulty Items
If you receive a product that is defective or arrived damaged, we offer a straightforward exchange process:

  • Get in touch with our support team within 7 days of receiving your order.

  • Have your order number ready and, where possible, attach clear photos showing the issue.

  • Once we verify the problem, we’ll dispatch a replacement unit to you at no extra charge.

  • Exchanges depend on current stock levels. If the same item is out of stock, we will refund the full purchase price instead.

3. Warranty Coverage
We take pride in backing our products with robust warranty protection for both new and refurbished units:

3.1 Refurbished Equipment

  • All refurbished devices include a 3-year warranty starting from your purchase date.

  • This warranty covers internal hardware malfunctions but does not extend to damage from misuse, accidental drops, unauthorized repairs, or normal wear and tear.

3.2 New Equipment

  • Every new device comes with a 5-year warranty from the date of purchase.

  • This warranty protects against hardware faults, giving you long-term peace of mind.

  • Any repairs or replacements carried out under warranty will be provided free of charge.

3.3 How to File a Warranty Claim
To start a warranty claim:

  • Reach out to Starlinkify Support with a copy of your receipt or order confirmation.

  • Give us a full description of the issue, and attach any relevant photos or video footage.

  • Our team will then advise you on the next steps, whether that involves a repair, a replacement, or a refund.

4. Reporting Damaged or Defective Deliveries
If your order arrives with visible damage or a functional fault:

  • Notify us within 7 days of the delivery date.

  • Provide clear images or a short video that shows the problem clearly.

  • We will evaluate the case and offer a repair, replacement, or full refund as appropriate.

Please note: Delayed reporting beyond this 7-day window may limit your ability to receive a free replacement or refund.

5. Get in Touch
If you have any questions about returns, refunds, or warranty service, our support team is ready to assist you:

  • Email: returns@starlinkify.co

We aim to reply to all inquiries within 24 hours during business days.

6. Policy Updates
Starlinkify Group reserves the right to amend or revise this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting.

By making a purchase from Starlinkify Group, you acknowledge that you have read and agree to the terms set forth in this policy.

We truly value your business and are committed to making your experience with Starlinkify Group smooth, dependable and rewarding.